Bakery CRM
Orders and WhatsApp, run the way your bakery runs.
A white-label order and WhatsApp system for bakeries and cafés. Each business gets its own system, on its own server, under its own brand — set up around the way its orders actually move.
For most bakeries and cafés, orders arrive in WhatsApp. They are read on one phone, copied onto paper or into a spreadsheet, and chased by the kitchen and the customer alike — “what was the inscription?”, “is it ready yet?” Every busy day, something slips between the chat and the counter.
Bakery CRM puts the whole thing in one place. The team shares one WhatsApp inbox; an order is taken straight from the conversation it came in on; the kitchen sees exactly what to make on its own board; and the customer is told automatically, on WhatsApp, as their order moves. A celebration cake, a catering tray and a morning pastry run each carry the details that matter for them, because the order workflow is the business’s own.
It is configured, not custom-built. A business’s name, logo, colour, language, currency, order stages and modules are all settings — so it is ready in days, and it keeps up with updates. Every business runs on its own server with its own database, nothing shared with anyone else, with its data stored in the Middle East.
Highlights
What makes Bakery CRM different.
One shared WhatsApp inbox
Every conversation in one place for the whole team, with contacts, roles and a full history.
Orders taken from the chat
Turn a conversation into an order without retyping it, with the fields your products need.
A kitchen board
The kitchen sees what to make and when — only the stages and details it needs, nothing else.
Customers kept in the loop
A WhatsApp message goes out automatically as an order is confirmed, ready, or on its way.
Your brand, your workflow
Your name, logo and colour; your own order stages, fields and branches. No two businesses look the same.
Data residency in the Middle East
Your own server and your own database, stored in the Middle East — never shared with another business.
How it works
From a WhatsApp message to a finished order.
The same path every order takes, whether it is one cupcake or a wedding cake — and every step is visible to whoever needs it.
1. The customer messages you
The message lands in a shared inbox, so whoever is free can answer — not just the person holding the shop phone.
2. The order is taken in the chat
Size, flavour, inscription, pickup or delivery, date and time, branch and total — recorded on the order beside the conversation it came from.
3. The kitchen sees what to make
Orders appear on the kitchen board with just the details that say what to make, ordered by when they are due.
4. The customer is told as it moves
Confirmed, ready for pickup, out for delivery — each stage can send its own WhatsApp message, in the customer’s language.
Configured, not custom-built
Set up for your business, without changing a line of code.
Everything that makes a business different is a setting. That is why a new business is ready in days, and why every one of them keeps getting the same improvements.
Brand
Your business name, logo, tagline and accent colour, on your own domain — your staff and customers see you, not us.
Region
English and Arabic with full right-to-left, plus Korean, Portuguese and Spanish; your timezone, currency and country code.
Modules
Switch on what you use — orders, the kitchen board, broadcasts, automations, AI replies, the API — and nothing you don’t.
Order workflow
Your own stages, in your own words and colours, with the fields each order needs and the branches that make or hand them over.
Content
Welcome messages, FAQs, opening hours and a knowledge base the AI assistant can answer from.
Connects to the rest
A REST API and outbound webhooks, for a website, a point of sale or anything else that needs to know about an order.
One business, one system.
Its own app and its own database, shared with no one.
Including Arabic, right to left.
Every business is configuration.
Your data
Your customers’ details stay yours — and stay in the region.
Stored in the Middle East
Order and customer data is stored in the Middle East, on infrastructure Drentova operates itself.
Isolated by design
Each business has its own server and database. There is no shared system for one business’s data to reach another’s.
Invitation-only access
Nobody signs up uninvited. The owner invites the team, and roles decide who can see and change what.